I’ve written a post for the LSE’s Politics and Policy blog on the Labour party’s use of Facebook at the General Election. It’s another piece based on the data-set I created and presented in Cyprus in September. I’ve submitted a longer, more academic piece for publication in a book next year, assuming it passes the peer review.
Facebook was a key battleground in the UK’s 2017 General Election. Whether it was Jeremy Corbyn’s Labour party using it to motivate new voters or Theresa May’s Conservatives trying to target swing voters with aggressive ad messages, everyone wanted to get their message out in channels under their own control.
In this post I’m going to compare the use of Facebook by the parties, and in particular, the Conservatives and Labour.
With around two billion monthly users worldwide and around 32 million accounts in the UK, Facebook’s size makes it an attractive target for political actors to communicate with voters. As the former Executive Director of the Stronger In campaign, Will Straw, pointed out in the Financial Times the social network is: “on a par with the BBC for getting your message out there ….The difference is with the BBC you don’t have control of the end product.”
The ability to disintermediate political journalists and deliver your message untainted and direct to voters provides a strong motivating factor for campaigns to engage with the network. It is also clear, from figures published by Enders Analysis, that demographic groups who are more likely to vote are less likely to use Facebook. Despite the high level of usage of Facebook among UK voters, it is more prevalent among the under-40s.
Measuring the campaign
The growth in the number of followers of parties and party leaders on Facebook during the course of the campaign gives an indication of the impact and engagement with the digital campaigns.
To measure this I recorded the number of people who had liked the Facebook pages for the main political parties and their leaders at the start of the campaign and again at 10pm on the 8th of June.
I defined main parties as those contesting seats in Great Britain but not Northern Ireland; that is the Conservatives, Labour, the Liberal Democrats, the Scottish National Party, the Green Party, UKIP, and Plaid Cymru. This matched the parties invited to take part in televised debates through the campaign. It should be noted in the below table that The Green Party has two leaders, Caroline Lucas and Jonathan Bartley.
|Name||Likes on 19/4/17||Likes on 08/06/17||Change +||Change % +|
|Scottish National Party||276,253||286,798||10,545||3.82%|
Figure 1 – Change in Facebook likes during the campaign
This demonstrates the dramatic growth in Facebook likes for Jeremy Corbyn, up by more than 35%, and the Labour Party, up 71%. This is despite a strong starting position.
While there was growth for all the parties and leaders across the campaign it is notable that the performance of Labour and Corbyn considerably outstripped their rivals; The Conservatives, for example, rose 11%, Theresa May gained almost 22%.
The table also shows that UKIP’s digital penetration had stalled. Despite starting as the most popular party account, by the end of the campaign both Labour and the Conservative accounts had surpassed it.
During the seven week short campaign I recorded all the posts by the seven main parties. The below figure shows total Facebook posts between the announcement of the election and closing of polls at 10pm on 8th of June, it includes reposts and shared posts.
Figure 2 – Total Facebook posts during short campaign
This figure clearly demonstrates the considerable lead in Facebook page activity shown by the Labour Party over its competitors.
This trend is also replicated in the number of posts made by party leaders, with Labour leader Jeremy Corbyn far exceeding his competitors. Although Plaid Cymru leader Leanne Wood uses Facebook far more consistently than her party’s main account.
Figure 3 – Total Facebook posts by party leader
The pattern of activity can also be seen by examining the number of posts by day across the course of the campaign. The below figure is the number of posts per day made by the Conservative Party’s main Facebook page.
Figure 4 – Conservative post frequency by day
The broad trend of this activity is reflected in many of the accounts activity by day. The trend was to increase the activity across the course of the campaign, with the most intensive activity in the final week. Most party accounts had their most active day on the 8th of June, when followers were exhorted to vote and also encourage others to do the same by sharing supportive messages.
All the party accounts reflected the pauses in campaigning made after the 22nd of May suicide bombing at the Ariana Grande concert in Manchester and the 3rd of June ISIS inspired attack at London Bridge.
However, when comparing all the parties’ Facebook posts by day the trend for Labour to outperform its competitors is clear.
Figure 5 – Party Facebook posts by day
Having recorded the posts by the political parties, I decided to conduct a content analysis of the Facebook activity.
The diagrams below illustrate the share of media type by the Conservative party and Labour party main Facebook accounts.
Figure 7 – Conservative Facebook posts by media type
There are a number of trends illustrated here. Firstly, the Conservative party account made heavy use of political advertising, using both graphics and video. This, alongside the relatively sparse number of posts, gave the account a quite static, although polished, tone. Some of these political adverts were attack ads, adverts produced with the sole purpose of attacking the policies or personalities of their opponent, and some were supportive of Conservative party policy.
There was also a significant concentration on the figure of the leader of the party, Theresa May, during the campaign. In the run up to the short campaign Mrs May had outperformed her chief rival, Jeremy Corbyn, on measures connected to leadership. As such the party chose to concentrate on her in both native campaign videos and in videos lifted from broadcast television.
The Labour party’s posts reveal a different set of trends.
Figure 8 – Labour party Facebook posts by media type
Labour party election strategists had two clear drivers for digital media strategy. Firstly, they believed that when voters saw Jeremy Corbyn during the short campaign, unfiltered by the perceived biases of the media, that the electorate would find him an engaging and sympathetic figure. To that end much of the focus during the campaign posts was on Corbyn as a leader and personality.
The second strategic driver was to counter negative reporting of Labour’s policy positions. Labour communications team took the view that they had to aggressively counter the media’s framing of their policies. As such, a significant proportion of the Labour party posts were animations that explained policy positions on topics such as student tuition fees or the NHS.
There was also a significant policy difference between the Conservatives and Labour in the areas highlighted by Facebook posts. The Conservative leader, Theresa May, made it clear in her Downing Street speech that she viewed Brexit as the clear motivating factor for the election saying “Division in Westminster will risk our ability to make a success of Brexit and it will cause damaging uncertainty and instability to the country. So we need a general election and we need one now, because we have at this moment a one-off chance to get this done while the European Union agrees its negotiating position and before the detailed talks begin.”
While sceptics may have felt that there was a significant element of calculation involved in kicking what appeared to be a weak opponent while they were down, the posts in the short campaign were clearly dominated by Brexit. When the campaign was rattled by the misfiring of the manifesto and the backlash over social care policy, it was to Brexit that it returned after the pause in campaigning triggered by the Manchester bombing.
Figure 9 – Conservative Facebook posts by policy area
Other election themes became objects of ridicule given the oft-repeated formulations of “strong and stable” leadership, often contrasted with the “coalition of chaos” that Jeremy Corbyn would seek to lead. This was reflected in the significant number of Facebook posts that focused on leadership and the horse race, the jockeying for position and coalition deal-making the Conservatives predicted would happen if there was a hung Parliament or narrow Labour victory.
What is also noticeable is the lack of focus by the Conservatives on areas the party had previously identified as election winning themes, in particular tax, the economy and business. During the 2015 General Election campaign, the Conservatives concentrated on a few key themes. Of the 65 videos the party posted, 19 were about the economy and another 17 were about the horse race. This reflected two of the big campaign themes for the Tories – that they had a long-term economic plan and could be trusted over Labour to deliver on it; and that Labour would bring parties such as the SNP into government in order to form a coalition. Labour too concentrated on its key messages 18 of the 84 videos it posted were about the NHS.
In 2017, the Conservative campaign tried not to pin down policy specifics, partly as a result of feeling hemmed in by the policy commitments of David Cameron and George Osborne in the run up to the 2015 election. The desire for flexibility combined with a sense hubris about their inevitable victory, led to a lack of clarity around the detail of policies and a defensive approach to a policy agenda at a time when voters were growing weary of austerity policies and more receptive to a change narrative.
This was perhaps most clearly illustrated by the reaction to a change in social care policy, quickly branded the dementia tax, which would see voters pay for care using money defrayed against the value of their home, which would then be sold upon their death. This key policy was briefed to the press the night before the manifesto launch and the furious reaction to it dominated the coverage, eventually prompting an apparent volte face just four days later in a press conference where Theresa May repeatedly claimed that “nothing has changed”.
The Labour party, on the other hand, tackled a range of policy areas, notably leading with a hardy perennial, the National Health Service. The NHS usually features highly in Labour campaigns, either trumpeted as the recipient of extra investment under a Labour government or with voters being warned of the dangers of privatisation or collapse under a Conservative one. This campaign was no different.
Figure 10 – Labour party Facebook posts by policy area
What is perhaps more significant is the amount of time the Labour party Facebook feed spent on issues connected to its campaign and voting. Labour strategists wanted to energise voters who had drifted away from the party since 1997’s New Labour landslide. Either by voting for other left-wing parties such as the Greens, or because they had stopped voting altogether. They were confident the campaign and Jeremy Corbyn could also energise younger voters, whose turnout had steadily declined since the 1990s.
As such, a significant proportion of the Facebook posts were dedicated to encouraging people to register to vote and to getting the vote out, celebrity endorsements of Labour, and campaign activity by Mr Corbyn. Events and speeches were planned in many safe Labour seats and Mr Corbyn was given a hero’s welcome at events in places such as Tranmere. Sceptics suggested he was preaching to the converted but videos of these events built into a powerful narrative of a social movement gaining widespread popular support. A Facebook live video of the 6th of June Corbyn election event in Birmingham compered by the comic actor Steve Coogan and featuring a set by the dance act Clean Bandit was watched an astonishing 2.3 million times by the time polls closed.
The aggressive use of feel-good videos, policy explainers, and shareable media helped drive forward the Labour party’s social media strategy. Unlike other parties Labour repeatedly reposted material, rather than merely posting once on a topic and moving on. This meant that in total just 35% of Labour’s 545 posts were original, whereas 65% of them were reposts. This strategy of repeatedly reposting content in order to reach the maximum number of users means that Labour content outperformed Conservative party content by a factor of at least two to one. According to social engagement analytics of News Whip in the month leading up to the vote, the Labour page pulled in 2.56 million engagements on 450 posts, while the Conservative page saw 1.07 million interactions on 116 posts.
The Facebook accounts of the leaders tended to have a similar but not identical policy mix to the official party accounts. Sometimes this was strategic; Theresa May’s account was far more positive than the Conservative account. All attack ads were posts on the Conservatives account whereas Mrs May’s tended to concentrate on positive messages about Brexit.
Figure 11 – Conservative party leader Theresa May’s Facebook posts by policy
Jeremy Corbyn’s account featured more campaigning material than the Labour party’s one, as well as piloting celebrity endorsements aimed at younger voters, which were picked up some days later by the official party account.
Figure 12 – Labour leader Jeremy Corbyn’s Facebook posts by policy
At other times this reflected the character of the leader. Plaid Cymru leader, Leanne Wood, clearly operated her own Facebook account and its posts reflected her interests and thoughts. She also regularly engaged with voters in comments.
Use of video
While a significant proportion of the Conservatives’ video content featured attack ads, Labour’s tended to focus on the campaign and policies. Subsequent reporting has made it clear that Corbyn himself urged his team not to resort to negative campaigning, although he was able to do this at least in part because other political actors were doing it for him.
The videos proved to be highly effective. Viewing figures jumped enormously on the 2015 general election where a Labour party election broadcast, again featuring Steve Coogan, was the most popular video, watched 1.2 million times on Facebook. This time there was significant increase in watching of videos by both Conservative and Labour. It should be noted that a view is recorded by Facebook after a user has consumed three seconds of video.
|Top 5 Facebook videos||Content||Party||Views (per million)|
|1||Attack ad on Corbyn’s record on national security||Conservative||7.9|
|2||Corbyn’s question to May on ITV’s Facebook live||Labour||4.6|
|3||10 reasons to vote Labour animation||Labour||4.4|
|4||Attack ad on May’s record on national security||Labour||3|
|5||Attack ad on Abbott’s record on national security||Conservative||2.9|
Figure 13 – Most watched Facebook videos
It is notable that despite Jeremy Corbyn’s intention to resist the black arts of negative campaigning, Labour’s third most watched video was an attack ad on Theresa May’s security record, both as Prime Minister and Home Secretary. With a dramatic background music track and a reprise of Police Federation complaints on the impact of cuts on policing, its tacit allegation is clear, that through unthinking, uncaring and unnecessary austerity measures Mrs May allowed the Manchester and London Bridge terror attacks to take place.
Labour’s policy of maximising social engagement through organic mechanisms such as repeated posts delivered clear success in getting content shared and engaged with – News Whip analytics suggest that in the month preceding the election, the average Jeremy Corbyn video had 23,081 reactions versus the average Theresa May’s one with 11,842. However, organic sharing was not the only mechanism for driving users to content. Both Labour and the Conservatives spent a considerable amount of money on targeted advertising.
Otherer political actors
There were two other significant factors that helped support the Labour campaign on Facebook and both were from political actors that sat outside the party’s traditional structure.
The first was Momentum, the campaign group that had grown out of a youth focussed support group for Jeremy Corbyn’s leadership bid. Having fought two leadership elections in two years, it had developed a strong sense of how to use social media, and in particular, video to deliver to its followers positive messages with viral attributes. Humour was a key tool, the emotional response adding to the shareable nature of the content. With 24,000 activists across the country, it was able to mobilise support for Labour in previously hard to reach environments, for example southern cities with large student populations, such as Canterbury which returned its first ever Labour parliamentarian . According to the Momentum activist, Adam Peggs, during the final week of the election, the group’s Facebook videos were watched more than 23 million times by 12.7 million unique users.
A significant part of this was the due to the ‘Dad, do you hate me?’ film, which was watched around 7 million times in the final week of the campaign.
Momentum also had significant social media impact in areas Labour needed to win, including Cardiff, Derby, Sheffield, Canterbury and Plymouth. In the final week of the election, the group says 42.2% of Facebook users in Canterbury viewed its videos, while in Sheffield Hallam, where the former Deputy Prime Minister Nick Clegg was unceremoniously ejected, the percentage was 55.9%.
The other significant factor in Labour’s success was the growth of hyperpartisan political blogs. Sites such as The Canary, Another Angry Voice and the London Economic presented a relentlessly positive view of Jeremy Corbyn, an irredeemably damning view of his opponents, both outside and inside the party, and an intensely hostile view of the mainstream media. While partisan political blogging is not new, Guido Fawkes, Left Foot Forward and ConservativeHome have all been in existence since the New Labour years, the new hyperpartisan sites have achieved a level of success outside the wonkish circles of their forebears. As Buzzfeed’s UK Political Editor, Jim Waterson, has pointed out in a seminal article on the sites “The rise of the Alt-Left”, the use of graphics, clear and understandable writing and consistent tone often mirrors the tabloid press they hold in such contempt.
It was clear from the moment that the exit poll was published at 10pm on 8th of June, that Theresa May’s electoral gamble had failed to pay off. An election she called to strengthen her hand had weakened it, almost certainly terminally, as she lost her majority.
The final result saw her lose 13 seats, while Labour gained 32. Mrs May was still able to form a minority government propped up by Northern Ireland’s Democratic Unionist Party, but far from being the electoral liability some of his MPs feared, Jeremy Corbyn again proved himself to be a formidable campaigner. In opinion polls published since the election his party has been running neck and neck with the Conservatives.
An examination, by the pollsters YouGov, of voting behaviour by age demonstrates the split in the electorate. The Conservatives only outperform Labour with voters aged more than 50.
Turnout was high at 69%, the highest since 1997, but lower than the 2016 European referendum when it reached 72%. There was considerable speculation in the immediate aftermath of the election about the size of the youth turnout, with some commentators attributing Labour’s success to a “Youthquake”. According to a survey carried out by the British Election Study and Ipsos Mori, youth turnout (those aged 18-24) was the only demographic to increase on the European Referendum with some 64% voting, up from 60% at the referendum and 43% at the 2015 election. This was clearly a substantial increase, but Labour’s message resonated further than Millennials.
The analysis of Facebook activity by the parties and other political actors leads me to draw a number of conclusions about its impact on the 2017 general election.
- Labour outperformed other parties on Facebook. More content was produced by the party and its supporters, and it generated more engagement with Facebook users than its rivals.
- Labour galvanised voters online and offline supported by radical media and activist groups. The Labour party’s strategy of promoting Jeremy Corbyn and his policies successfully engaged voters, including youth voters who had not voted in a General Election in such large numbers since 1992. The party was able to successfully extend its message beyond Facebook into real world events, which could be filmed, transmitted live, and used to engage more people via social media. Corbyn’s supporters in activist groups such as Momentum and the hyperpartisan media were able to successfully amplify these messages.
- Labour was able to neutralise negative mainstream media coverage by speaking directly to voters. It is notable that Labour felt no need to share supportive messages in the mainstream media with its followers. By curating large communities of interest online and using these to promote real-world events, Labour was able to bypass a mediated and predominately hostile press.
- Labour used Facebook to deliver positive, organic messages and tackle negative messaging. By concentrating on policy explanation and positive messaging about the political movement it was creating, press negativity about Corbyn was successfully neutralised. As the Conservatives struggled to explain complex policies to concerned voters on issues such as social care, Labour was able to cut the Gordian knot, with simpler messages that addressed voter concerns, for example the abolition of student tuition fees.
- Labour used paid ads effectively in marginals to target voters concerned by Conservative social care plans. Labour’s targeting of ads seems to have been more effective that the Conservatives, in both defending its own marginal as well as target seats. Conservative over-confidence may have played a key role in the failure to adjust expectations as the campaign developed, particularly after the unsuccessful manifesto launch.
- Those least likely to use social media were most likely to vote Conservative. Age was the key indicator of voting intention, as it is for likelihood to use social media.
This is a short version of a paper that I presented last month at the Journalism, Society and Politics in the Digital Media Era conference in Cyprus.
A slightly shortened week one of the General election campaign is complete and it’s worth taking a moment to reflect on what an extraordinary week it has been.
In every campaign in my adult life we have known broadly when the election would take place, even when Prime Ministers tried to use their prerogative powers for party advantage.
In 2015, for the first time, we knew the exact date of the poll years in advance and the parties meticulously planned campaigns.
This time everyone has been taken by surprise, even Conservatives outside the PM’s inner circle.
Last time around campaign messages were planned meticulously and political communications were thought through – the Conservatives had Miliband dancing to Salmond’s tune, the Green’s wanted to sing a different tune.
This time around the messages are still coalescing.
Looking at the first week’s Facebook posts some themes are emerging.
Labour are fighting with Corbyn front and centre, videos of stump speeches and clips from broadcast interviews have emphasised he’s a different kind of leader.
The Conservatives also have their leader at the heart of the first week’s campaign.
Theresa May’s surprise Downing Street address was the most watched video released by a party this week, by a considerable margin. They were also the first to launch an election attack ad.
But the Liberal Democrats have had the most coherent first week on Facebook – the first branded election response was up by 11.19 on Tuesday morning, just minutes after May finished speaking and well ahead of Labour.
By midday they’d settled on their theme of avoiding a hard Brexit and hammered the message home all week.
The LSE’s Charlie Beckett has argued that if the polls are to be believed the election is a foregone conclusion, so journalists should concentrate on the issues and policies rather than the horse race. I think there’s a lot of truth in that.
But there’s no doubt personality will be the major battleground – the question from both Tories and Labour will be continually posed: “in the end, who do you trust?”
I’m not going to rehearse the debate about TV election debates; I’ve made clear I think they should happen and will happen in the short campaign.
But I think it’s worth noting that in trying to do David Cameron’s bidding in scuppering the debates, Craig OIiver seems to have managed to achieve the worst of all worlds.
Cameron consistently said he thought they sucked the life out of the 2010 campaign – although politicians are always likely to say this about debates they haven’t won.
Still, the Prime Minister’s determination not to let them take place again has led to a confrontation with the broadcasters at precisely the wrong point in the electoral calendar.
I know Craig from ITN and he’s a smart operator. But it’s clear he thought the broadcasters would back down when faced with a point-blank refusal from No 10.
That strategy has blown up in his face because of a surprisingly firm response from the broadcasters.
Now Labour’s chicken charge is sticking, it’s getting traction with the public, and that can only get worse from now on.
If Cameron doesn’t take part in the debates, he’s a chicken. If he does take part, he’s a flip-flop chicken.
Downing Street’s only hope for a way out of the impasse is a failure of nerve and splits among the broadcasters to emerge. Cue Lord Grade.
I read during the summer that Labour had finally got around to hiring someone to advise Ed Miliband on broadcasting.
Former BBC producer Matt Laza got the job, which the party had apparently had some difficulty filling.
You can see the results on yesterday’s Channel 4 News. Shirt-sleeves rolled up, voice pitched lower, speaking more slowly, falling over fewer words. Until Jon Snow starts to press him, at which point there’s a return to normal.
But who on earth agreed to the interview taking place next to a hospital bed! Was he in intensive care following a beating from Ed Balls for forgetting the deficit? Back-drops matter on TV and the subliminal message this delivered wasn’t positive.